Representatives of Vietnam Airlines said that the average rate of On-Time Performance index (OTP) of Vietnam Airlines’ flights is higher than other airlines acorss over the world, reaching 90.2 percent and increasing seven points compared to the same period of last year; 2.2 points over its target in the first eight months of the year.
Vietnamese Prime Minister Nguyen Xuan Phuc concluded that VNA always has the highest on-time performance index in the country.
On the service quality, the overall satisfaction index of customers through the
appreciation tables on its flights was 3.83 per 5 points, being higher than the same period and target.
The opening of the 24/7 Customer Care Center, putting into exploitation of 11 more flights Boeing 787-9 Dreamliner and eighth more flights A350-900 XWB have marked a new development in the service quality of Vietnam Airlines.
