The system equipped with a large number of computers with stable internet connectivity and backup telephone system, includes 40 tables for 24-hour hotline operators increasing 10 times compared to the pre-pandemic outbreak period.
The 24-hour hotline operators receive phone calls related to Covid-19 from residents
Amid the current complicated Covid-19 pandemic in the city with a growing number of coronavirus infected cases, Ho Chi Minh City needed to improve the capacity of receiving phone calls related to the Covid-19 pandemic from residents, medical facilities to timely contact with forces and vehicles for emergency situations.