Airlines make it difficult for lockdown refund cases
Travelers who bought tickets for flights to affected destinations have a much harder time getting their money back than passengers travelling from affected areas.
According to carriers’ ticket agents, many passengers who wanted to travel to Hai Duong Province bought tickets for routes from HCMC to Hanoi and Hai Phong City because the province has no airport. They planned to take coaches to Hai Duong after arriving. Hai Duong then was locked down, their trips could not be carried out thought flights were operated. Passengers can not ask airlines to refund air fares because it is not easy to meet the carriers’ requirements on explaining the reason and purpose of traveling to Hai Duong.
Passengers have accepted vouchers for cancellations. Airlines should not make it difficult and cause more loss for customers by asking complicated procedures and responding late, said Ms. Nguyen Thi Mai, a ticket agent in Hanoi.
Carriers, including Vietnam Airlines, Vietjet Air, Bamboo Airways said that passengers must display the necessary paperworks, such as confrimations of their workplaces and local authority of the affected areas where they come or return, tickets purchased before the lockdown and having a validity.
According to economic expert Vu Dinh Anh and other specialists, State’s functional agencies and the Civil Aviation Authority of Vietnam (CAAV) should launch ways of solving problems to ensure the rights of the two sides.