After five days of providing free travel on the 134 state-subsidized bus routes, Ho Chi Minh City's public transport system has recorded a significant increase in passenger volume.
Specifically, from July 1 to 5, the 134 bus routes carried 1,322,025 passenger trips. Ridership increased steadily compared with the same period in 2025. On the first day of the fare-free policy, the system served 273,944 passenger trips, up 128 percent year on year. Ridership peaked on July 3 at 282,995 passenger trips, marking a 135 percent increase. Overall, during the first five days of implementation, average ridership rose by 129 percent compared with the corresponding period last year.
On July 5 alone, the bus network operated 17,702 trips, with an average load of approximately 13.6 passengers per trip. Ridership increased by 31 percent compared with the previous Sunday on June 28 and by 33 percent compared with July 5, 2025.
The Ho Chi Minh City Management Center of Public Transport has continued to strengthen service quality management. On July 5, through the 1022 call center and digital platforms, the center received and handled four complaints regarding buses failing to stop at designated bus stops on Routes 10, 18, 33, and 79.
Regarding an incident in which a bus staff member improperly charged a passenger for luggage on Route 75 (Saigon – Can Gio), the Center instructed the operating company to promptly review the case, verify the facts, and take appropriate disciplinary action.
The city’s Management Center of Public Transport continues to maintain rapid response teams on site and enhance monitoring through its real-time camera surveillance system. Additionally, personnel have been deployed at major bus terminals to assist passengers in installing the MultiGo application and using their Citizen Identity Cards and VNeID digital identification accounts for identity verification and the recording of trips through the electronic ticketing system in the coming time.
